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Shop
FREE SHIPPING
Free for Rs1000+ orders
BUYER SUPPORT
Get In Touch 24/7
TOTAL SECURITY
Secure checkout
RETURN POLICY
14 Days Return
Shipping & Returns
Fast shipping, easy returns - your satisfaction guaranteed
Fast Processing
Orders processed within 24-48 hours
Quick Delivery
2-5 business days nationwide
Easy Returns
7-day hassle-free return policy
Quality Check
Every item inspected before shipping
Shipping Policy
Shipping Locations
We currently ship to all major cities and towns across Pakistan. Our delivery network covers:
- Major Cities: Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and more
- Other Cities: Most cities and towns with reliable courier service
- Remote Areas: May require additional delivery time (please contact us)
Shipping Rates & Delivery Times
| Order Value | Shipping Cost | Delivery Time | Tracking |
|---|---|---|---|
| Below Rs. 2,000 | Rs. 250 | 2-5 business days | ✅ Available |
| Rs. 2,000 and above | FREE | 2-5 business days | ✅ Available |
| Express Shipping | Rs. 400 | 1-2 business days | ✅ Available |
| Remote Areas | Rs. 250-350 | 5-7 business days | ✅ Available |
📍 Track Your Order
Once your order ships, you'll receive a tracking number via SMS and email. You can track your package in real-time through our courier partner's website or by contacting our customer service team.
Order Processing Timeline
Step 1: Order Confirmation
Immediately after placing your order, you'll receive a confirmation email with your order details.
Step 2: Processing (0-48 hours)
Our team verifies your order, conducts quality checks, and prepares your items for shipment.
Step 3: Dispatch
Your order is handed over to our courier partner. You'll receive tracking information via SMS and email.
Step 4: In Transit (2-5 days)
Your package is on its way! Track it in real-time using the provided tracking number.
Step 5: Delivery
Your order arrives at your doorstep. Please inspect the package before accepting delivery.
Shipping Restrictions
Please note the following restrictions:
- We do not ship to PO Box addresses
- Some remote areas may not be serviceable
- Certain items may have size or weight restrictions
- Peak seasons (Eid, sales events) may experience slight delays
Important Shipping Notes
- Orders placed on weekends or public holidays will be processed on the next business day
- Please ensure your shipping address and contact number are accurate
- Someone must be available to receive the package during delivery hours
- Failed delivery attempts may result in return to sender charges
Returns & Exchange Policy
Our 7-Day Return Guarantee
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy within 7 days of delivery.
Return Eligibility
To be eligible for a return or exchange, items must meet the following conditions:
- ✅ Returned within 7 days of delivery
- ✅ Items must be unused, unworn, and unwashed
- ✅ Original tags and labels must be attached
- ✅ Items must be in original packaging
- ✅ No visible signs of wear, damage, or alterations
- ✅ Accompanied by original invoice or receipt
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- ❌ Undergarments, lingerie, and intimate apparel
- ❌ Cosmetics and beauty products (once opened)
- ❌ Earrings and body jewelry
- ❌ Sale or clearance items (marked as final sale)
- ❌ Customized or personalized items
- ❌ Gift cards and vouchers
How to Initiate a Return
Step 1: Contact Us
WhatsApp, call, or email us within 7 days of receiving your order. Provide your order number and reason for return.
Step 2: Get Approval
Our team will review your request and provide return instructions within 24 hours.
Step 3: Pack Your Items
Carefully pack items in original packaging with tags attached. Include the invoice copy.
Step 4: Ship Back
You can choose courier pickup (charges apply) or drop off at our location (free).
Step 5: Inspection & Refund
Once received, we'll inspect items (1-2 days) and process your refund or exchange.
Return Shipping Costs
Return shipping costs vary based on the reason for return:
- Defective/Damaged Items: We cover all return shipping costs
- Wrong Item Sent: We cover all return shipping costs
- Size/Color Exchange: Customer pays return shipping (Rs. 200)
- Changed Mind: Customer pays return shipping (Rs. 200)
- Free Drop-off: Available at our Lahore location (no charges)
Refund Process
Once your return is approved and received:
- Inspection: 1-2 business days
- Bank Refund: 5-7 business days after approval
- Store Credit: Instant (for faster processing)
- Exchange: New item ships within 24-48 hours
💰 Refund Options
Bank Transfer: Refund to your original payment method (5-7 business days)
Store Credit: Get instant store credit + 5% bonus for your next purchase
Exchange: Swap for different size, color, or product of equal value
Exchanges
We're happy to exchange items for different sizes or colors:
- Follow the same return process outlined above
- Mention the size/color you want in your return request
- Subject to availability of the requested item
- If unavailable, we'll offer a refund or store credit
- Exchange shipping is free if we made an error
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos of the damage
- We'll arrange free pickup or replacement
- No return shipping charges apply
- Priority processing within 24 hours