FAQS
Tel:+92 3706901816br>E-Mail:services@ladieshub.pk
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FaQs. General Information
How do I know my correct bra size?
We recommend using our bra size calculator or size guide — just measure your underbust and bust, and follow the chart! Still unsure? Contact our team for a personalized fit suggestion.
What is your return or exchange policy?
We want you to love your purchase! Unworn, unwashed items with tags attached can be exchanged or returned within 14 days. Please note: For hygiene reasons, certain lingerie items may be non-returnable.
Do you offer discreet packaging?
Absolutely! All orders are shipped in plain, courier flyer packaging with no mention of lingerie or the store name, so your privacy is fully protected.
How long does delivery take, and do you offer Cash on Delivery (COD)?
Delivery usually takes 2-5 days depending on your region. And yes, we offer Cash on Delivery (COD) for your convenience! Please check our shipping page for more details.
I haven't received my item. What can I do?
If you haven't received your item within the expected delivery time, please contact our customer support with your order ID. We will track your shipment and update you promptly. If necessary, we will arrange a replacement or issue a refund according to our policy.
My order status says delivered, but I didn’t get anything. What now?
Please check with neighbors, building security, or the local courier office first. If you still can’t locate the package, contact us within 3 days of the delivery status update, and we’ll investigate with the courier on your behalf.
Can I cancel my order after placing it?
Orders can only be canceled within 24 hours of placing them. After that, we begin processing and packaging, making cancellations or changes difficult. Please reach out to customer support immediately if you need assistance.
Do you offer refunds or exchanges?
Yes! If you receive a defective or incorrect item, please contact us within 14 days of delivery. We’ll guide you through the exchange or refund process. Make sure to keep the original packaging and provide photos when requested.
How do I track my order?
Once your order is shipped, you’ll receive an email or WhatsApp message with the tracking number and link. Use that link to monitor the shipment’s progress. For any issues, our support team is always here to help!
How long does delivery take?
Standard delivery within Pakistan usually takes 2-5 business days. Remote areas may take slightly longer. We’ll keep you updated every step of the way!
I haven’t received my order. What should I do?
Please allow 2-5 business days for your order to arrive. If it has been longer, kindly check your email for any shipping updates or tracking details. Still need help? Contact our customer support team at support@ladieshub.pk with your order number, and we’ll assist you right away!
How do I know my correct bra size?
We recommend using our Bra Size Calculator on the site! You’ll need two measurements: your underbust (band size) and your bust (fullest part). Follow the “How to Measure” guide on our page for step-by-step help and images. Still unsure? Feel free to message us — we’re happy to guide you.
Can I return or exchange lingerie if it doesn’t fit?
We accept returns and exchanges within 14 days for unworn, unwashed products with tags still attached. Due to hygiene reasons, certain intimate items may not be returnable. Please check our Return Policy page or contact us before sending anything back.
Do you offer discreet packaging?
Yes! We understand privacy is important. All orders are shipped in plain, courier flyer packaging with no mention of lingerie or undergarments on the outside. Rest assured, your purchase details remain confidential.
What personal data do you collect from customers?
We collect necessary personal information such as your name, email, phone number, shipping address, and payment details when you place an order. This information helps us process your order, ensure delivery, and provide customer support.
We do not collect sensitive data like your passwords or credit card PIN codes — all payments are securely processed through trusted third-party payment gateways.
How is my personal data used?
Your personal data is used strictly for order processing, delivery, and customer service. We may also use your email to send order confirmations, updates, or promotions if you opt-in.
We never sell or share your personal data with third parties for marketing purposes.
Is my payment information secure?
Yes! We use secure, encrypted payment gateways to process your transactions. We do not store your full payment details on our servers, ensuring your financial information remains safe.
Our store complies with industry-standard security measures to protect your data.
Can I delete my account or personal data?
Yes, you can request account deletion or data removal at any time by contacting our customer support team. We will process your request within a reasonable timeframe, except where we need to retain data for legal or record-keeping purposes.
Will my data be shared with third parties?
We only share your data with trusted third-party services like payment processors and delivery partners, strictly for fulfilling your orders and services. We never sell your data to advertisers or unrelated third parties.
How can I update my personal information?
You can log in to your account and update your details anytime, including your address, email, and contact number. For assistance, you can also reach out to our customer support team.